PTC Warranty & Contract Management
PTC 140 Kendrick Street Needham, MA 02494 USA Contact: Matt Dobosh 781-370-6180 mdobosh@ptc.com http://www.ptc.com/go/warranty |
Warranty Process
iWarranty Claims – Enables online claims entry, uploading of claims from service systems, claim validations using extensive business rules, claim work queues, claims review and processing. Allows users to create, edit and process various types of claims including standard warranty, extended warranty, used warranty, and parts warranty.
iWarranty RMA – Provides the ability to setup return requests, automatically determine when parts need to be returned, generate Return Material Authorizations , and track parts returns
iWarranty Supplier Recovery – Helps manufacturers to increase recovery percentage from suppliers while streamlining the claim sharing process and quality analysis
iWarranty Service Contracts – Streamlines pricing, quoting, administration and profitability analysis of extended warranties, maintenance and service contracts
Content Access
Service Access – Provides online access for non-essential service and warranty management users to view and participate in active workflows
iOwn – Enables web-based access for end customers to provide individual registration information specific to the products they own
Manage
Service Knowledge Manager – Provides single information source for sharing of common service data and collaboration across all stakeholders including OEMs, suppliers, service centers and end user customers
Analyze
Service Intelligence – Delivers service and warranty analytics that provides powerful and flexible warranty and service analysis. Offers built-in reporting, dashboards, analysis and queries and provides powerful tools to identify the root causes of any warranty, service and quality issues.
Categories:
- Industry Performance Metrics
- Part ID/Bar Coding/RFID
- Service Bulletins
Types:
- Content Authoring/Management
- Software
Specs:
- S1000D